Affiliates

MacSERV is proud to partner with many outstanding organizations.  Over a decade of experience has taught us the importance of working closely with companies that share our passion and vision to listen to our clients and make decisions based on their needs, not our own.  Here are a few of our affiliations:

The Apple Consultants Network features independent professional service providers and technology consulting firms that specialize in Apple and third-party solutions. Certified on Apple technologies, ACN members deliver on-site technology services and support to home users and businesses of all sizes.  We are certified professionals who hold Apple certifications in the products that we support.  We offer industry expertise, multi-platform support, and onsite services.

MacSERV is proud to partner with Kerio Technologies, Inc. Kerio is committed to deliver high-quality solutions that are simple, stable, and secure.  We personally use many Kerio products and therefore can attest to their excellent ability to deliver quality products that meet the demand of many small to medium businesses that we encounter.

Visit our Kerio page HERE for more information on all the products we support.

Dialectic is a highly versatile telephony tool that unites your Mac, data, and phones — mobile, landline, & VoIP — enabling you to be more productive. And it’s designed exclusively for Macintosh.  See a phone number on a webpage? Two clicks of the mouse and the Bluetooth-enabled phone in your pocket is connecting your call — and iTunes is paused & your iChat status is set to “On the phone...”.  Have a number entered into your digital address book? Click & talk. Trust us, it’s so much fun you’ll be calling people just for an excuse to use Dialectic.  And while Dialectic is a wiz at dialing, there are many more tricks in its bag. There’s the system-wide Address Book menu that allows instant access to all of your contact data, monitoring of incoming calls, a call timer, a comprehensive call log, & much, much more. Best of all, it’s all scriptable which means you can integrate it into your own workflow allowing you to get more done in less time.

MacSERV uses CrashPlan Pro to protect our customers data.  Both on-site and at our remote Crashplan secure data center server.  CrashPlan is a very robust backup solution providing the following features:

Continuous Backup

• The most important data is what you are working on right now.
• CrashPlan PRO knows the moment your file changes, ensuring your backup is always up to date.
• No Computer Left Behind
• Windows, Macintosh, Linux, Solaris - they all need backup.
• CrashPlan PRO has cross-platform support in its DNA and runs equally well on Windows, Mac, Linux and now Solaris!

Engineered for Laptops

• Backing up a laptop is uniquely challenging. Having less memory, CPU, and I/O performance than their desktop and server brethren, they also operate in a wide variety of network conditions.
• CrashPlan PRO is designed to address these challenges in a continuous, quiet background operation providing unsurpassed laptop protection.
• Your laptop will back up whenever it is connected to the internet, no matter where in the world MacSERV personally manages all CrashPlan backup notifications daily, and can retrieve your data the same day. Carbonite and Mozy cannot offer this personalized service.

Complete Backup Protection

• CrashPlan PRO protects your business by combining onsite, offsite and online backup in a single software solution.
• Onsite - Fast, convenient backup and restore that you control
• Offsite - Protection for your data in your office, in your home or on the road MacSERV's CrashPlan servers are a great local resource for offsite backup. If you need us, we can bring the data to you.

ZenDesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform.  It is agile, smart and convenient.  Your support issues get quickly document and then moved on to the proper MacSERV support professional to keep your business on track.

BaseCamp is a great solution to manage projects and to-do lists to support you even when we aren't "onsite." Our managed services clients can access their specialized BaseCamp page and add to-do's, see and manage ongoing projects we are working on, and keep tabs with the IT work being done at their company.